Provided comprehensive IT consulting services to small businesses and nonprofit organizations, delivering customized solutions across network infrastructure, cloud platforms, hardware, and software systems. Managed digital assets to ensure consistent branding and messaging, while leading the design and development of marketing materials that directly contributed to increased lead generation and client visibility. Oversaw the planning and execution of scalable IT architecture, system integration, and performance optimization to meet organizational goals. Selected Accomplishments: ● Delivered strategic IT and operational support to nonprofit and small business clients, streamlining workflows and improving overall efficiency. ● Performed Google Workspace implementation, AWS migration, and a variety of cloud software. ● Maintained 98%+ network uptime by managing DNS, DHCP, and firewall configurations; reduced unauthorized access attempts by 25% and achieved 95% compliance in network security audits. ● Successfully managed multiple IT projects from planning to completion, maintaining budgets and timelines with a 95% client satisfaction rate and a 15% reduction in scope changes through effective communication. ● Enhanced digital engagement by 15% by implementing over five modern technologies across client platforms, boosting their online presence. ● Ensured 99.9% system uptime and reduced IT support response times by 20% in a healthcare setting, while executing five critical projects to strengthen data security. ● Decreased energy usage by 15%, expanded infrastructure capacity by 20%, and upheld 99.9% data center availability to support uninterrupted service delivery.

Monitored bandwidth and throughput utilization while optimizing network capacity and executing performance controls for end-users. Engaged with cybersecurity experts to assess and strengthen OSI’s security posture while executing mitigation strategies to address vulnerabilities. Coordinated with DoIT to conduct penetration tests and monthly security scans, ensuring the organization’s cybersecurity compliance and risk management. Ensured seamless integration and coordination of network and system operations. Assisted in the installation and configuration of licensed OSI software packages, ensuring alignment with organizational standards. Managed the physical environment of server racks, maintaining organized cable management and up-to-date documentation for improved efficiency. Selected Accomplishments: ● Expanded network support and coverage by implementing upgraded tools and facilitating network equipment upgrades, with a strong emphasis on improving overall system performance and reliability. ● Spearheaded the planning, design, implementation, and ongoing support of a secure, scalable, and robust network infrastructure for OSI's IT division, with a keen focus on ensuring high availability across two office locations and a data center. ● Directed and oversaw the development of strategic plans for LAN/WAN/WLAN, VPN, disaster recovery, and Cloud networking advancements, while aligning technology with network device capabilities and adhering to industry standards. ● Designed, managed, and supported VM environments (VMWare, Hyper-V, and Azure) ● vSphere Administrator ● Led integration of network device enhancements, coordinating replacement of faulty devices with teams and contractors. ● Atlassian suite management. Jira and Confluence for tech support and ticket management. ● Enhanced network security by implementing firewall distribution strategies and developing security policies for approved users. ● Established resilient external/ISP connectivity and alternate paths by collaborating with external vendors. ● Administered and managed Palo Alto and Cisco firewalls, ensuring robust network security and performance. ● Enhanced system reliability by utilizing NetBrain Network Utility and streamlining network monitoring and troubleshooting. ● Maintained optimal performance and security by coordinating and facilitating system updates and ensuring timely application. ● Ensured minimal downtime and uninterrupted operations by responding promptly to IT system requests. ● Diagnosed and resolved issues with implemented information systems, network software applications, and peripheral devices, including providing timely solutions to OSI users' concerns.

Served as an IT Specialist, leveraging a strong background in software, networking, customer service, and troubleshooting to ensure seamless operations at Descartes Labs. Maintained and optimized all infrastructure systems, including cloud-based environments, to ensure high availability and security. Expertly set up, managed, and troubleshoot secure and reliable wireless networks. Selected Accomplishments: ● Directed and spearheaded the company-wide transition to Single Sign-On (SSO) authentication using Okta. ● Achieved 99.9% uptime for all production wireless networking systems, ensuring seamless operations across the organization. ● Maintained 100% inventory accuracy by updating all Descartes Labs devices within 48 hours of new software releases. ● Drove operational efficiency by automating 80% of routine remote management tasks, reducing manual errors and intervention in laptop setups, remote networks, and meeting equipment configurations. ● Atlassian Suite Administrator (Jira and Confluence). ● VMware Admin ● Maintained 99% availability for production wireless infrastructure by coordinating and implementing configuration changes on UNIFI/Ubiquiti appliances without affecting network performance. ● Mitigated employee onboarding time by 20% by streamlining account provisioning processes, while enabling faster access to laptops and network resources for increased productivity. ● Improved network speed and optimized reliability by 10% through monthly ISP service assessments and the implementation of targeted improvements at Descartes Labs facilities. ● Ensured a 99% success rate for remote software installations and patches through the use of automated scripts (Automox, Cloudstrike), enabling smooth and timely deployments. ● Minimized downtime and enhanced system performance by providing cross-platform support for OSX, Chrome, Linux, and Windows operating systems. ● AWS migration from Google Cloud.

Administered computer networks/computing environments, overseeing hardware, systems, software, applications, and configurations. Administered and ensured the operational integrity of critical data management systems, performing regular backups, updates, and troubleshooting to guarantee optimal performance and security of classified and unclassified information. Led database administration projects as the technical expert while driving successful outcomes for IT operations in New Mexico. Delivered hands-on support for IT systems, resolving hardware/software issues, ensuring seamless data access, and troubleshooting technical problems for end-users. Selected Accomplishments: ● Managed and maintained SQL databases tracking active and inactive Guard personnel, with a strong emphasis on ensuring data accuracy, integrity, and accessibility for reporting and analysis. ● Achieved 99.9% uptime for all database systems, reducing downtime by 20% through proactive monitoring and maintenance, while implementing automated backup and recovery procedures that decreased data loss by 15%. ● Streamlined processes and increased efficiency by developing and maintaining over 15 internal Standard Operating Procedures (SOPs), reducing errors by 25% through improved documentation and ensuring accessibility for all employees. ● vSphere and vCenter administrator ● Maintained 99.9% uptime for virtual server infrastructure, optimized resource utilization, and achieved a 15% cost reduction as the administrator of VMware vSphere, while reducing response time to critical issues by 25% through automated monitoring. ● Achieved a 95% success rate in backup and recovery operations, reduced backup storage costs by 20% through data deduplication, and ensured 98% data integrity through regular backup testing as the administrator of the Veeam Backup system. ● Enhanced COOP system readiness with a 99% score by reviewing, updating, and recommending changes to current COOP systems, and reducing recovery time by 20% through quarterly system reviews and improvements. ● Maintained a 90% or higher customer satisfaction rating and achieved a 95% first-call resolution rate for IT support requests, providing general support for USPFO (United States Property and Fiscal Office) employees. ● Ensured 100% compliance with DOD Guidelines for separation of duties, reduced password reset requests by 30% through user-friendly self-service options, and conducted access audits with a 98% accuracy rate. ● Improved remote access availability to 99%, reduced incidents by 25% through proactive monitoring, and boosted remote access speed by 15% through network optimization.

Managed online content aimed at ensuring regular updates and consistency across all digital platforms. Designed over 20 marketing materials while contributing to an increase in leads. Developed and maintained a cohesive brand image across websites and media marketing materials. Directed graphic design efforts for websites and digital content, enhancing user engagement and visual appeal. Delivered IT consulting services to clients, such as system architecture design, infrastructure management, and software execution. Selected Accomplishments: ● Provided technical/operational support to nonprofits/small businesses, helping them optimize processes and improve efficiency. ● Maintained 98 %+ network uptime by handling DNS, DHCP, and firewall support, reducing unauthorized access attempts by 25% through effective firewall configuration, and achieving a 95% compliance rate in routine network audits. ● Improved website load times by 20%, increased traffic by 30% through SEO optimization, and generated over $100K in additional sales for clients through the design, structuring, and daily maintenance of global websites and subsites. ● Delivered 15+ projects on time and within budget as a project manager, achieving client satisfaction rates of 95% or higher and reducing project scope changes by 15% through proactive communication and collaboration. ● Increased online engagement by 15% through the implementation of 5+ new technologies, enhancing clients' online/media presence. ● Ensured 99.9% system availability and reduced IT support response times by 20% in a health/medical environment, successfully executing 5+ critical IT projects to enhance patient data security. ● Reduced energy consumption by 15%, expanded infrastructure to accommodate 20% growth in data and services, and maintained 99.9% data center uptime, ensuring uninterrupted business operations. ● Successfully delivered 5+ bids on time, achieving a 30% win rate and reducing project overruns by 10% through efficient resource allocation in the installation of new infrastructures. ● Ensured 99.9% uptime for Windows and Linux web servers, implemented security updates that reduced vulnerabilities by 20%, and streamlined server provisioning, reducing setup time.

Designed and deployed hardware/software systems while providing ongoing technical support and system enhancements. Conducted thorough analysis, developed concepts of operation, and created prototypes for system design and application deployment. Utilized project management expertise to ensure successful project execution, while maintaining documentation throughout the project lifecycle to communicate with stakeholders. Translated business and process requirements into functional specifications. Selected Accomplishments: ● Oversaw and led the digital conversion of documents to cloud-based systems, streamlining access and storage for client-specific projects, including TSA, court systems, and U.S. Marshal Services. ● Managed system-to-system integration for Akal Group products with external systems such as Atlassian (Confluence/Jira), Team Software, FileBound, and AWS, ensuring smooth data exchange and process flow. ● Okta Administrator. ● Hyper-V Administrator ● Ensured optimal performance/reliability by providing network and server support for a variety of internal/external client projects, ● Delivered solutions, met deadlines, and addressed client needs by collaborating cross-functionally with departments and teams. ● Enhanced operational efficiency by working closely with teams and clients to identify and implement effective solutions. ● Troubleshot and resolved technical issues promptly, providing ongoing support and guidance. ● Managed escalations and drove issue resolution to ensure customer satisfaction and project success. ● Directed and spearheaded installation, configuration, scripting, systems architecture definition, and hardware and software specification for seamless integration and deployment of solutions. ● Configured functional and technical components, including integration interfaces, web services, and transport protocols, to meet project requirements.

Led and coordinated multiple teams, including employees, contractors, and subcontractors, to ensure successful project execution and collaboration. Oversaw and managed large-scale projects such as facility wiring upgrades, restaurant builds, Wi-Fi infrastructure expansion, lodging multimedia upgrades, website enhancements, and reservation software implementation. Managed an annual IT budget exceeding $500,000, ensuring efficient resource allocation and strict cost control for project success. Selected Accomplishments: ● Rebuilt the company’s entire IT infrastructure, while significantly enhancing the technology footprint and improving the digital experience for both employees and guests. ● Improved operational efficiency by 15% through coordinated efforts with departments to enhance internal processes and policies. ● Maintained a 98% accuracy rate in user account management via Active Directory, reducing account provisioning time by 25%. ● Increased customer engagement and interaction by 20% through the design and configuration of kiosk systems. ● Successfully managed multiple large-scale projects (facility wiring upgrades, restaurant builds, Wi-Fi infrastructure expansions, lodging multimedia upgrades, website upgrades), consistently meeting project deadlines and budgets. ● Achieved 10% cost reduction and improved vendor response times by developing and sustaining strong professional vendor relationships and managing hardware and software product purchases. ● VMWare and Hyper-V Administrator. ● Accomplished a 95% employee satisfaction rate by building and strengthening positive working relationships with employees and freelance personnel, providing training, support, and clear direction. ● Resolved 90% of issues within 48 hours by collaborating closely with department heads and stakeholders, promptly addressing concerns, and formulating and implementing effective solutions. ● Reduced license compliance issues by 20% and warranty expiration incidents by 15% by effectively managing all software licenses, warranties, and equipment. ● Ensured 99.9% data availability and a recovery time objective (RTO) of under 4 hours by overseeing systems backups, archiving, and disaster recovery processes. ● Enhanced employee proficiency by 15% and reduced performance inefficiencies by 10% by directing training improvements to address technological skill gaps.

Security+

Comptia

2021 - 2024

Credential ID: COMP001021826878