Summary With 25 years of experience in the sector of the Information technology. Work providing support and advice to the users of compute resources in different companies and coordinating projects for implementation of systems, logistics companies and telecommunications in several projects related to the administration of services of IT; I get the certifications of ITIL Foundation and PRINCE2 both accredited by the OGC, tools that you used in the implementation of solutions to customers in Deutsche Post DHL Mexico with headquarters in Germany, Bancomext, Cablemas who is the second largest operator of cable television in Mexico and belonging to the group of companies of Televisa.