• Net Connect Group is a telecommunications provider with operations in 9 countries. • Transitioned reporting, billing, payments, and collections from the finance department to operations, integrating them into a single end-to-end operational workflow. • Built the team from 3 to 13 direct reports (20 total with indirect), leading recruitment, training, and onboarding processes. • Managed the Sales department (farming, business development, customer success) and Routing team (quality assurance, presales, pricing) with direct responsibility for performance and operational alignment. • Oversaw all commercial-operational processes, including billing, reporting, collections, payments, and dispute resolution. • Maintained and strengthened relationships with the company’s global clients and suppliers, ensuring service continuity and commercial growth. • Represented the company at industry conferences and led in-person client visits (Miami, Washington, Hawaii, Barcelona, Londra, Madrid, Singapore) to support strategic alignment and long-term partnerships. • Acted as key liaison in discussions with insurers, strategic partners, and major clients

Leading my own management consultancy focused on sales strategy, leadership development, and international operations. I help businesses grow sustainably by aligning people, performance, and strategy.

Vinculum Communications, Inc. provides long-distance wholesale voice communication services to carriers worldwide. • Owned a global telecom client portfolio, with 30+ accounts focused on growth, retention, and margin. • Led multi-stakeholder negotiations and expansion projects across MEA. • Delivered tailored proposals and hands-on commercial support. • Identified up-sell and cross-sell opportunities within existing accounts, contributing to long-term revenue growth. • Maintained daily contact with key clients to ensure quality, address disputes, and secure service continuity. • Analyzed traffic volumes and partner performance to renegotiate commercial terms and improve route profitability.