Prioritized product backlog based on business value, effort, and dependencies to create a structured product roadmap. Collaborated across functions to deliver Salesforce Service Cloud and Sales Cloud support across 11 lines of business at Uber. Established and tracked Objectives and Key Results (OKRs) in JIRA for the Salesforce organization, with biweekly updates on progress. Employed Agile/SCRUM methodologies to deftly navigate and advance project ambitions. Developed comprehensive proposals for Lines of Business including project timelines, scope, and Salesforce Architecture.

Led the implementation of a comprehensive CRM solution for Control Systems Integrations, optimizing their business, lead, and project management processes, and aligned Quote-to-Cash processes. Developed a custom mobile app solution in conjunction with the CRM. Provided expert consulting to analyze client needs, design system architecture, and oversee the successful migration to a new platform.

Integrated DocuSign with Salesforce to streamline order form processes for the Deal Desk team. Managed Salesforce Conga CPQ for efficient order form template management. Utilized Troops with Salesforce to send notifications on Slack for improved communication. Integrated Salesforce with World-Check One product of Refinitiv for enhanced due diligence in financial crime prevention for Legal team

Led successful merger of Skout with Barracuda on CRM Sales Cloud, defining scope and setting up Skout products in Barracuda Salesforce CPQ. Managed multiple projects concurrently, such as Saba now Cornerstone and Skout merging with Barracuda. Facilitated daily Scrum calls with offshore teams and oversaw enhancements in Salesforce Sales Cloud, Service Cloud, and CPQ technology.

Salesforce Administrator, Salesforce Service Cloud Consultant, SAFe Agilist, SAFe Product Owner