BPO/CRM leader (35,000+ employees, €750M+ turnover). Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organization focused on performance, innovation and scalable growth. Strategic Growth & Expansion Designed and executed Intelcia’s international growth strategy, opening six new markets and developing delivery centers across EMEA and LatAm. Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate access to new clients and talent pools. Launched a Partnership Business Unit, generating €11.5M in revenue within three months and expanding delivery capacity without additional CAPEX. Operational Transformation & Performance Designed and deployed a global operating model enabling 10× revenue growth (€60M → €750M) and a tenfold increase in headcount (3,000 → 35,000 FTEs). Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities. Oversaw operational due diligence and post-M&A integrations for 5,000+ employees (Indian Ocean, North Africa, Southern Europe, Caribbean). Leadership & Change Management Served as Interim General Manager in Madagascar (1,200 FTEs) during a complex post-merger phase — stabilized operations, rebuilt local leadership, and ensured compliance with group standards, during moments of health crisis (plague) and political unrest. Reengineered the commercial organization (roles, KPIs, CRM systems), achieving >15% organic growth while improving client retention and NPS. Drove cross-functional innovation (AI, BI, automation), with new management approach (“Teal” management - self driving teams) improving telesales efficiency by +20%.

Entrepreneurial partnership providing BPO/ITO and staffing services across EMEA & Asia (11+ delivery countries). Built strategic vision and roadmap for multi-country expansion. Bootstrapped operations and structured governance framework.

Boutique consultancy & interim management. Operational & Strategic Transformation Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimizing logistics, inventory, and procurement. Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganization, automation, and breakage reduction. Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies. Crisis & Interim Leadership Parachuted as Regional CEO (Interim) of an NGO microfinance network in Kyrgyzstan; converted it into a profitable social enterprise, expanding into Zambia and Malawi. Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth. Interim CIO for a luxury-travel group in France: migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime. Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — secured delivery and performance under critical constraints.

PMP Black belt 6 sigma INSEAD BSFP