SK
Sr. Executive — Operations, Service Delivery, ITSM & PMO (Programme & Portfolio Governance)
About Me
Jurisdiction
Countries: United States | Romania | Germany | Netherlands | Belgium | Luxembourg | Switzerland
Notable Employer
- Head of Service Delivery, Transition & Operations Excellence at GovernX Transformation Partners Romania
Experience
Remote (Belgium led) in Bucharest • Architected proprietary EPDE Monte Carlo risk-engine, rendering £5k+/seat Oracle Crystal Ball/@RISK licences obsolete while guaranteeing zero-non-conformance IPE audit data. • Directed high-security IT modernisation across 17 EU/US NATO sites (AI/ML/IaaS capability), launching the programme from the Netherlands executive hub. • Neutralised €1.5M in unauthorised scope-creep liability via modular SOW frameworks, enforcing 20% EBITDA targets across the portfolio. • Migrated fragmented PMO tracking into centralised, audit-ready reporting; embedded an ISO 38500-aligned vendor-governance model. • Led 4 cross-functional delivery units, 3 Leads, and a Programme Implementation Manager; applied OKR charters to enforce QA/QC and protect ROI.
• Designed IT delivery governance mirroring the ISO 38500 Evaluate-Direct-Monitor cycle; instituted Key Programme Reviews, Steering Committees and Value Realisation Reviews. • Established commercial accountability frameworks protecting client margins through rigorous control of service-delivery cost and vendor performance.
• Directed £2.5M+ annual contract value and a 30+ resource delivery team across Adecco Group and Travelodge Hotels (UK & Spain). • Redesigned SLA accountability across a third-party vendor ecosystem (BT, GlobalPay, Civica, SOTI, CDW), cutting service-credit exposure by 35%. • Led operational M&A integration of Akka/Modis (Akkodis), the high-risk transition of Adecco IT Operations from the UK to TCS India and launched Travelodge Hotels ITSM Service transition from the UK, TVL HQ Sleepy Hallow. • Directed 3 consecutive ISO 9001/20000/27001 LRQA recertification cycles (2023–2025) with zero major non-conformities. • Deployed LogMeIn and automated ServiceNow workflows to cut Tier 1/2 defect rates; governed enterprise ITAM and supplier transitions (DXC to Softcat).
• Governed operational readiness for a 100-member unit; directed digitalisation program and audit-readiness of legacy manual records.
Education
Certification
Project Management Professional (PMP)
PMI
2022 - 2026
PRINCE2 Portfolios Management (MoP
PEOPLECERT
ITIL 4 MANAGING PROFESSIONAL (MP)
PEOPLECERT
ITIL 4 STRATEGIC LEADER
PEOPLECERT
PROFESSIONL SCRUM MASTER (PSM)
SCRUM ORG