Dynamic and results-driven Operations & Customer Experience Executive with 20+ years of success in optimizing business processes, reducing costs, expanding digital presence, and driving operational efficiency. Proven ability to lead high-performing teams, align strategy with execution, and deliver measurable business growth. Expertise in strategic planning, brand amplification, process engineering, and customer engagement. Strong financial acumen, including budgeting, forecasting, and performance analysis. A leader with a passion for innovation, team development, and delivering exceptional customer experiences. Ready to bring progressive leadership and a fresh perspective to the next challenge

Current/ Latest Job title

Chief Operating Officer, Chief Operating Officer - Fractional

Current Employer / Company

Tre Cani Consulting - Founder Dermatology Associates, Fractional COO

Past Employers / Companies

Lawerys with Purpose Envisage Information Systems, a TIAA Company Innovative Interfaces, Inc CP Ships Electronic Data Systems

Industry

Technology and Software for many different verticals

Education

Ithaca College BS, International Business Management

Specific Countries That I am Qualified In or Can Cover/ Global

United States

Country that I'm Located In

United States

Skills

• Strategic Leadership & Planning – Driving long-term business growth through data-driven decision-making. • Process Engineering & Optimization – Streamlining operations for efficiency and scalability. • Digital Strategy & Transformation – Leveraging technology to enhance business performance. • Brand Amplification & Market Positioning – Strengthening brand presence and engagement. • Go-to-Market Strategy & Execution – Successfully launching products and services. • Product Development & Innovation – Creating customer-centric solutions for business growth. • Team Building & Leadership – Cultivating high-performance teams and fostering collaboration. • Operations & Process Management – Enhancing productivity through structured workflows. • Technology Integration & Automation – Implementing digital tools to drive efficiency. • Sales & Marketing Strategy – Driving revenue growth through targeted initiatives. • Customer Relationship Management (CRM) – Enhancing customer satisfaction and retention.

Area of Interests (AI, Blockchain, Privacy, etc)

AI, SaaS, Digital Transformation, Brand Amplification, Growth Strategies