I help companies turn commercial strategy into operational results, focused on go-to-market, customer success, contract and commercial finance, and practical AI adoption. Across eight years at Fitch Ratings I progressed to Associate Director in Commercial Operations between London and Dubai, owning complex client and data-product relationships. I then led SaaS customer onboarding at PinMeTo, and I now run Sumeris, building an EU-sovereign, GDPR-by-design AI platform for local businesses. That mix means I am as comfortable inside a commercial plan as I am shipping product. Typical assignments: standing up or fixing customer success and onboarding, commercial and pricing strategy, GTM for SaaS and AI products, and helping teams adopt AI without the hype. Based in Malmö, working across the Öresund region, Copenhagen and remotely across the EU, in Swedish, English and Arabic.

An executive advisor who collaborates with CEOs, Boards, and leadership teams to enhance governance, improve alignment, and provide clarity in decision-making. With over two decades of senior leadership experience across for-profit, not-for-profit, nonprofit, and State Government organizations. Additionally, an accomplished speaker, MC, and on-stage interviewer, often engaged to facilitate high-impact leadership conversations at conferences and executive forums.

I help B2B SaaS and Tech scale-ups confidently launch products, land their positioning and messaging, and accelerate growth. With 15+ years of experience leading GTM at companies like Google, Square, and Personio, I bridge the gap between complex tech products and market adoption. How I help clients: -GTM Strategy & Product Launches: Designing repeatable launch playbooks that capture market share. -Messaging & Positioning: Turning technical jargon into clear, high-converting value propositions. -Growth Marketing: Building data-driven campaigns to scale user acquisition. Available for fractional roles, strategic advisory, and project-based consulting.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

Visionary and results-driven Supply Chain/Operations Executive with over two decades of progressive leadership across multinational environments in FMCG, manufacturing, logistics, and technology. Renowned for architecting and scaling high-performance SCM organizations, driving digital transformation, and delivering end-to-end operational excellence. Proven track record in S&OP leadership, strategic procurement, master data governance, and business intelligence. Adept at aligning business strategy with innovative system solutions, including AI-driven logistics platforms and SAP-based process optimization. Fluent in English and German, with a hands-on leadership style and a passion for building future-ready, agile organizations.

My professional titles have words like Executive Coach, Consultant, Trainer and Specialist in some business areas like Coaching, Strategy, Business Models, Customer Development and Design Thinking. It's true. But... I'm much more!

 +26 years of experience as an (IT) Project Manager with a strong track record of successfully managing multiple project deliveries simultaneously, across diverse client portfolios  Senior consultant with 25+ years of experience driving Projects and process transformation in complex environments, including banks, insurers, and multinational corporations.  Expert in Lean, behavioral change, and operational redesign, with a pragmatic and people - centered approach.  Proven track record of leading cross - functional improvement programs with measurable impact on efficiency and customer satisfaction.  Skilled in stakeholder alignment, team coaching, and breaking down silos to foster ownership and accountability.  Experienced in setting up and managing PMOs, including KPI frameworks, governance structures, and performance dashboards.

Over 23 years B2B/B2C marketing and brand transformation experience including 13 years as an interim marketer across multi-sector global brands including Barclays Bank, Boots, British Gas, E.ON, Standard Life, Santander and John Lewis. A dedicated team player with a strong collaborative and professional customer centric approach, who combines a sharp commercial strategic mind with a hands-on style to get complex brand and marketing transformation programmes over the line.

I am an innovative leader in digital transformation with over 25 years of experience across banking, telecommunications, retail, and fintech sectors. As Chief AI, Product and Marketing Officer, I have developed deep expertise in applying artificial intelligence to drive growth strategies, customer engagement, and product innovation. Key Competencies AI and Machine Learning Leadership I have led numerous machine learning projects for customer segmentation, next-best-action strategies, and marketing campaign optimization. My experience with insurance telematics algorithms and predictive analytics allows me to transform complex data into concrete and profitable business strategies. Loyalty Programs and CRM Expertise I have designed and implemented customer-centric loyalty programs and analytical platforms across international businesses, significantly improving customer retention and lifetime value. My innovations include developing reinforcement learning solutions to personalize customer offers at an advanced scale. Product and Marketing Skills My experience includes end-to-end product lifecycle management, from ideation to market launch, with particular focus on digital payment solutions and financial services. I have managed €50M advertising budgets and led e-commerce initiatives with €1B revenue. Entrepreneurial Spirit I co-founded the first Italian e-commerce platform for coaching services, demonstrating my ability to identify market opportunities and transform them into profitable businesses. International Experience My career has developed in international contexts where I've led multicultural teams and implemented cross-market strategies. I speak fluent Italian, English, and German, allowing me to operate effectively in global environments. Education and Certifications My solid academic background in Statistics is complemented by a professional certification in Machine Learning and Artificial Intelligence from Imperial College Business School and PCC certification in coaching. I am also an author of publications on ontological coaching and artificial intelligence, exploring the intersection between human development and technology. Approach and Philosophy I firmly believe in using data and AI as catalysts for innovation and competitive advantage. My approach combines analytical rigor, strategic creativity, and deep understanding of market dynamics to create solutions that generate real value for customers and businesses.

As a Growth Strategy Consultant and ICF-certified Business & Team Coach, I transform visionary ideas into impactful businesses, empowering entrepreneurs and teams to achieve sustainable growth and lasting fulfillment.

Strategic marketing and brand leader with 15+ years of international experience across FMCG, healthcare, fashion, tech, and food industries. Proven track record in growth strategy, brand positioning and business transformation, delivering measurable value creation through data - driven insights, hypothesis testing, and executive advisory. Skilled in cross - functional collaboration, coaching, and capability building, with an entrepreneurial spirit developed through start - up support and corporate transformation initiatives.

A highly effective, accomplished and pragmatic professional with a solid history of achievement who has over two decades of experience driving organizational change, digital transformation and business process improvement as well as managing large complex programmes and leading global cross-functional and cross-cultural teams. 

 I have extensive experience working for a combination of Fortune 100 companies, entrepreneurial startups as well as a long running track record of supporting purpose driven organizations. My nonprofit roles range from Board Member of Kidpower International (an American based international leader in personal safety education) and Leadership Team Member at ApartofMe.app (an UK based charity dedicated to helping young people through loss and trauma) as well as an Executive Coach the Founder of the Firefly Project (UK educators providing grief education for children) and Director of Operation for Women Political Leaders (a global network of women politicians with the mission of increasing both the number and the influence of women in political leadership positions).

I am the founder and principal attorney of Harborview Law, P.C., where I serve as fractional and external general counsel to closely held businesses, real estate owners, and growth-stage companies. My practice focuses on commercial real estate, contracts and transactions, corporate governance, and risk management, with an emphasis on practical, business-minded legal solutions. I work closely with founders, executives, and operators as an extension of their management team, helping them navigate complex deals, ongoing legal needs, and strategic decisions without the overhead of in-house counsel. My approach is collaborative, efficient, and grounded in real-world business considerations.

I’m a social-first marketing leader with a proven track record of driving growth through go-to-market strategy, influencer marketing, and content that connects. I’ve led organic social and creator-led campaigns that build brand equity, foster community, and drive customer acquisition—whether through viral TikToks, high-performing affiliate programs, or platform-native storytelling. With experience spanning fast-paced startups to large-scale corporations, I’ve both scaled major brand accounts and built social channels and strategies from the ground up. I bring a balance of creative direction and strategic execution—whether I’m launching GTM campaigns, growing affiliate impact via platforms like ShareASale, or owning the full lifecycle of an influencer program. No matter the size or stage, I know how to craft stories that resonate—and move the needle.

Technology Strategy Development Craft and deliver IT strategies that align tightly with business objectives and drive growth, innovation, and competitive advantage. Cybersecurity & Risk Management Build robust cybersecurity programs, implement governance frameworks, and enhance threat resilience across global operations. Digital Transformation & Cloud Migration Design and execute cloud-first initiatives, data center consolidations, and end-to-end digital journeys. Mergers & Acquisitions (M&A) Technology Integration Deliver seamless technology integration during M&A activities, from pre-deal diligence to post-merger consolidation. ERP Implementation & Business Systems Optimization Lead full lifecycle implementations of ERP and HR systems (e.g., Microsoft D365) to replace legacy infrastructure and streamline business operations. Operational Excellence & Cost Optimization Transform IT operations to enhance service quality while reducing costs, based on real-world success delivering 20%-45% annual cost savings. AI Strategy and Governance Author and implement corporate AI policies and AI-driven operational efficiencies that meet legal, compliance, and board-level requirements. Global Technology Operations Setup Design and establish Technology Operation Centres (TOCs), Security Operations Centres (SOCs), and Global Service Desks to unify and enhance technology service delivery worldwide.

Imagine walking into a bustling coffee shop where the aroma of freshly brewed coffee mingles with the sound of laughter and friendly chatter. That's the kind of atmosphere I help businesses create – a place where customers love to return and employees are excited to work. I'm Keith Hessel, and I've made it my mission to help businesses keep people on both sides of the counter. My journey in customer service began about twenty years ago, and it's been quite the adventure. I've worn many hats – from handling customer retention and sales to managing volunteers and even setting up entire departments dedicated to improving customer experiences. Each role taught me something valuable about what makes people tick and why they choose to stay loyal to a business or organization. As the world was emerging from the shadows of the pandemic, I saw an opportunity. Businesses were struggling to reconnect with their customers and reinvigorate their teams. That's when I founded Serve Business Consulting LLC. My goal? To help businesses in not just recover, but thrive in this new landscape. I developed the SERVE customer service model – Smile, Engage, Relate, Verify, Extra Mile. It's not just a catchy acronym; it's a philosophy that transforms how businesses interact with their customers and employees. Imagine a store where every customer feels like they're visiting an old friend, or a workplace where employees genuinely look forward to Monday mornings. That's the kind of change I help create. My approach is tailored for small, locally owned businesses. Why? Because these businesses are the backbone of our communities, and they have the agility to implement real change quickly. I've seen businesses reduce their marketing budgets by thousands of dollars per month simply by focusing on what their existing customers were telling them. It's amazing what you can achieve when you really listen. I believe that true success in business comes from serving others with excellence and integrity. With every client, my goal is always the same – to help them serve their own small corner of the world with passion and purpose. After all, in the world of business, the best stories are those where everyone wins – customers and employees alike. But it's not just about numbers and strategies. It's about creating a culture of service that extends beyond the workplace. When I'm not helping businesses, you might find me volunteering at my church, cheering on my wife (in the form of wrangling our 6 kids) at her orchestra concerts, or geeking out over the latest Star Trek episode.

I am a PCC & Senior Coach Practitioner (EMCC) and Team Development Specialist, trained through an ICF-accredited coaching academy, and currently leading the Synergy Lab at Brothers Events Management in Luxembourg. With more than 10 years of experience in leadership, people management, and team performance, I help organisations strengthen communication, collaboration, and alignment across teams. I design and deliver programmes that combine practical coaching, team-building, and experiential learning, creating tangible improvements in the way people work together. I work closely with leadership teams, HR departments, and fast-growing organisations to: - improve communication and trust -strengthen cross-department collaboration -develop healthy and sustainable team dynamics -support leaders through change and growth -create meaningful team-building experiences through Synergy Lab & Wellness Lab My approach is human, pragmatic, and personalised. Every session is adapted to the culture, challenges, and objectives of the organisation. My mission is to help teams work better, feel better, and perform better, with the right balance of structure, emotional intelligence, and engaging experiences.

I provide fractional strategic operations leadership to growing businesses seeking structure, clarity, and scalability. With 15+ years of experience in hospitality, tourism, and service industries, I help executive teams translate vision into execution, optimize cross-functional workflows, and align people, systems, and strategy. Areas of expertise include: - Strategic planning and execution - OKRs and KPI systems - Cross-functional operations alignment - International expansion readiness - Organizational culture and communication - M&A integration and systems rollout Ideal for startups or scaling companies in need of high-impact, low-friction operational support.

Mike is a board-facing CIO who scaled a $500M Blackstone portfolio company to $2.5B in revenue through 24 acquisitions, transforming IT into a strategic growth engine. With 30 years of experience across fintech, healthcare, retail, construction, and high-tech, Mike delivers enterprise-wide modernization, AI adoption, and cybersecurity uplift that unlock EBITDA impact and investor value. Most recently, Mike served as Chief Information Officer of Legence, a Blackstone portfolio company specializing in mission-critical building engineering and construction. As a member of the executive leadership team, he led digital strategy, acquisition integration, and cloud transformation across a multi-brand platform. His initiatives raised the company’s cyber maturity score from 16 to 97 out of 100, drove 80%+ adoption of AI tools across operations and finance, and enabled daily board-level reporting through a newly built enterprise data warehouse. Previously, Mike was Head of Global Information Technology for Blackhawk Network, a $1.5B Silver Lake-backed fintech leader. He delivered global ERP and CRM platforms across three continents, integrated 18 acquisitions, and consolidated 12 regional data centers into a single cloud architecture—reducing infrastructure costs and accelerating revenue synergies. Earlier leadership roles at Peet’s Coffee (A JAB portfolio company), Blue Shield of California, Applied Materials, Deem, and Accenture shaped Mike’s expertise in regulated industries, consumer enablement, and global delivery. He has led teams of 500+, managed budgets exceeding $80M, and built scalable systems that support growth, compliance, and operational excellence. Mike holds a B.S. in Computer Science from Northwestern University. He thrives in complexity, builds high-performing teams, and partners with boards to align technology with strategic outcomes.

Professional with over 25 years of experience delivering projects and services in telecommunications, data centers, cybersecurity, and business continuity. Skilled in international standards such as ITIL, PMBOK, ISO 27001, ISO 22301, and ICREA, bringing strategic value to risk management and audits. Passionate about the positive impact of technology on people and businesses. Computer Engineer, Master’s in IT, currently pursuing an MBA.

Strategic human resource and culture leader with global and international experience implementing HR initiatives that improve employee engagement, growth, retention, and inclusivity. Collaborative change agent, skilled in talent development, employee relations, policy creation, process improvement, merger and acquisition management and diversity and inclusion. Knowledgeable advisor with ability to align people operations with business objectives. Leveraging data and interpersonal communication to influence key stakeholders, motivate teams, and shape high performing cultures. Key Skills Performance Management | Employee Relations | Strategic Workforce Planning | DEIB | Regulatory Compliance | Retention Strategies | Work Culture Enhancement | Change Management | HR Policies and Procedures Implementation | Conflict Resolution | Merger and Acquisition Management (HR) | Organizational Development | HRIS

Authorized to work in the US for any employer Summary Accomplished Communications, Marketing, and Public Affairs executive with over two decades of experience leading strategic communications, brand positioning, and public policy initiatives. Expertise in crafting compelling narratives, managing integrated public awareness and B2B / B2C campaigns, and building high-impact coalitions across industry and stakeholders. Proven success in shaping external messaging, securing earned media, influencing policy outcomes, and driving measurable results through data-informed strategies and cross-functional collaboration. Core Competencies: Strategic Communications & B2B Marketing | Government Relations & Legislative Advocacy | Media Relations, Crisis & Reputation Management | Stakeholder Engagement & Coalition Building | Public Awareness Campaigns | Digital Strategy, Marketing Analytics & Content Creation | Business Development, Policy Research & External Affairs