Clients rarely choose the “best product.” They choose the brand that is clear, relevant, and easy to understand. That’s where businesses win or lose — in perception, not production. I operate at the intersection of the category you play in, the position you occupy, and the signals that help customers recognize you. This is where differentiation, relevance, and perceived value take shape — not through scattered tools, but through a coherent system that makes your brand easier to choose and harder to replace.

A Customer Experience specialist with 10+ years of international experience in hospitality and financial services. At HUMIINT, she focuses on enhancing customer journeys, leading service teams, and implementing systems that improve client satisfaction and operational performance.

Visionary and results-driven Supply Chain/Operations Executive with over two decades of progressive leadership across multinational environments in FMCG, manufacturing, logistics, and technology. Renowned for architecting and scaling high-performance SCM organizations, driving digital transformation, and delivering end-to-end operational excellence. Proven track record in S&OP leadership, strategic procurement, master data governance, and business intelligence. Adept at aligning business strategy with innovative system solutions, including AI-driven logistics platforms and SAP-based process optimization. Fluent in English and German, with a hands-on leadership style and a passion for building future-ready, agile organizations.

I help SaaS and service-based companies keep their customers longer, reduce churn, and build scalable customer success systems — without the cost of a full-time executive. With 20+ years of global leadership in customer experience, BPO, and SaaS operations, I’ve built and led teams for companies like Loadlink, Ruby Life, and Teleperformance, managing everything from onboarding and retention frameworks to AI-powered support automation. 🔑 What I bring: • Proven record of reducing churn & improving retention • Scalable onboarding & support frameworks • AI automation (Zendesk, HubSpot, Retool, knowledge bases) • Leadership across 24/7 global support teams 💡 I currently offer Fractional Head of Customer Success services for growing SaaS and service businesses looking to scale customer operations, retain more clients, and drive long-term revenue. 📩 Let’s connect if you want your customers to stay, succeed, and grow with you.

CHIEF COMMERCIALIZATION OFFICER | STRATEGIC MARKET EXPANSION ARCHITECT Weaponizing Commercialization to Accelerate Growth, Dominate Markets, and Build Category Leaders Board-level commercialization executive with a track record of unlocking billions in enterprise value across energy, electrification, AI, and frontier technologies. Trusted advisor to Fortune 500s, private equity, industrial conglomerates, and VC-backed startups. Recognized for launching transformative products, establishing global GTM engines, and delivering strategic clarity at moments that matter. Knighted in Rome (2024) for leadership in innovation and technology. Energy, Electrification, Artificial, Business and Market Intelligence, Data Centers, Digital Asset Mining, Retail, CPG, Automobile.

Scrum Master and Agile Coach with 11+ years of experience enabling cross-functional product and engineering teams to deliver high-quality digital solutions. I focus on creating clarity, improving flow, and enabling a culture of ownership and continuous improvement. With a technical background and hands-on experience in complex, fast-paced environments, I help teams align around clear goals, manage dependencies effectively, and turn strategy into predictable delivery.

Senior Design Researcher with 13 years of expertise in mixed-methods research and generative research driving strategic decisions across finance, healthcare, and SaaS sectors. Independently led end-to-end user research projects influencing business strategy, and formed a Consumer Experience team at adidas in Japan, improving their processes of creating content. Skilled in stakeholder management, usability testing, and information architecture. I offer a customer-first mindset and proven ability to deliver actionable insights that enhance end-to-end service experiences. I am a Portuguese citizen authorized to work in any country of the EU. Open to remote-first roles in Europe or Hybrid roles in the Randstad area

Translation, interpreting, Business English teacher, Spanish teacher. Fluent in English, Spanish, French, Portuguese and Italian.

Strategic and results-driven international leader with over 27 years of experience in digital transformation, pre-sales, customer success, data governance, AI/ML platforms, and enterprise intelligence within manufacturing, supply chain, Logistics, health-care logistics, and financial product industries of fortune 100/500 categories. Adept at driving strategic initiatives, operational efficiency, and mergers & acquisitions (M&A) integration, aligning business objectives with cutting-edge technological solutions. Proven expertise in change management, stakeholder engagement, and leading cross-functional, multicultural teams to deliver impactful business outcomes. Services Offered ---------------------------- 1. Lead Digital Transformation at a Global scale for multi national companies in a matrix environment, end-to-end completion from strategy to execution with guaranteed Return on Investment 2.Provide strategic consulting to C-level executives focusing on Industry 4.0, Logistics 4.0 initiatives, Enterprise Cloud and AI Strategies 3. Develop and execute tailored roadmap in Global Freight strategies, Transportation Management, Warehouse Management, Enterprise Resource Planning, Network Optimization and Warehouse Automation including smart facility to enhance operational efficiency. 4.Assist clients in integrating predictive and generative AI solutions, including humanoid robots and IOT to drive innovation and operational excellence 5.Guide manufacturing and supply chain executives at C-level and intuitional Investors for ERP selection and implementations 6.Design strategies for Health-Care logistics globally and helping teams to execute with ROI 7. Design successful strategies for enterprises in Corporate Performance Management, Electronic Vehicles transport, Enterprise Intelligence (including Snowflake and Databricks data engineering), Agentic AI Orchestration (multiple vendor implementation) and Shipping/Logistics (Ground, Ocean, Air) digitization 8.Build strong team with multiple cultures, onsite-offshore-nearshore models, lead with Safe Agile structure with guaranteed success

My professional titles have words like Executive Coach, Consultant, Trainer and Specialist in some business areas like Coaching, Strategy, Business Models, Customer Development and Design Thinking. It's true. But... I'm much more!

More than 20 years dedicated to brands. Specialization in Branding at Kellogg Northwestern University, and MBA in Business Management and Leadership at San Pablo Madrid. Mentor at Unicorn Factory Lisboa and Guest Lecturer at EHL in Switzerland. Scholar of Carl Jung, Nietzsche, and other great minds, bringing psychology, philosophy, and mythology into the world of brands.

 +26 years of experience as an (IT) Project Manager with a strong track record of successfully managing multiple project deliveries simultaneously, across diverse client portfolios  Senior consultant with 25+ years of experience driving Projects and process transformation in complex environments, including banks, insurers, and multinational corporations.  Expert in Lean, behavioral change, and operational redesign, with a pragmatic and people - centered approach.  Proven track record of leading cross - functional improvement programs with measurable impact on efficiency and customer satisfaction.  Skilled in stakeholder alignment, team coaching, and breaking down silos to foster ownership and accountability.  Experienced in setting up and managing PMOs, including KPI frameworks, governance structures, and performance dashboards.

A seasoned finance professional with more than 20 years of working experiences in public, private, listed companies and start-ups in diverse industry sectors (banking, maritime, aerospace, ICT, green mobility infrastructure) across geographies in areas of corporate governance, finance operations, internal controls, risk management and corporate finance. Proven ability to combine strong finance technical skills and business acumen with well-developed business partnering and leadership qualities to support full spectrum of strategic, commercial, M&A and fund-raising activities. Chartered Accountant and licensed CPA in both Singapore and the United States with comprehensive competencies on full spectrum of accounting functions, transfer pricing, legal, internal & external audit, taxation, budget, risks, cash management, system design & implementation (SAP, Microsoft Dynamics 365), and data analytics (Power BI, Jet Reports). Conversant in IFRS, US GAAP and SOX requirements.

Finance, Controlling (Accounting, AR/AP, Treasury and Costs), HR, Operations, Logistics and Sales as well. Also, provide the Directors with efficient and accurate information coming from KPI's dashboards and BSC that allows them to make decisions to manage efficiently the organization.

25 years in tech, SAP, GE, Google, McKinsey, AWS. built multiple organisations, built 30+ digital products. interim CPO and product work

Visionary communications executive with over 20 years of experience in public relations, corporate communications, and crisis management across diverse industries. A former journalist turned seasoned public relations leader. I have a proven track record of building brand reputation, leading strategic communications, and advising senior leadership and global clients on high-stakes media and stakeholder engagement. Recognized for crafting compelling narratives, managing integrated campaigns, and mentoring high-performing teams, I bring deep expertise in media relations, executive positioning, internal communications, and issues management.

I've held senior roles, including Chief Customer Officer and Chief Operating Officer, with a proven track record of driving retention, revenue growth, operational efficiency, and GTM alignment in high-growth environments at B2B SaaS companies. My expertise spans customer enablement, strategic and financial planning, commercial leadership, and scaling global business operations. Currently at Propeller Aero, I lead Customer Success, Support, Customer Education and Professional Services across the US, APAC, and Europe—driving adoption, retention, expansion, and customer lifetime value. I bring a hands-on, data-driven approach to streamlining operations, building strong cross-functional teams, and delivering real value to customers in fast-moving, high-growth environments.

Senior HR director with +20 years transforming organizations and leading teams of up to 110 HR professionals. Proven experience managing +16,500 employees in multiple industries (banking, mining, FMCG, services) and countries. Specialist in driving business results through the comprehensive management of the HR strategy, enhancing productivity, technological cultural transformation and organizational development. International experience in Chile, Brazil, Peru, Colombia and Spain. Management of multicultural and multinational teams. Specialization in regulated and high-risk industries. Availability for travel and relocation.

Results-driven executive with 12+ years of international experience in strategy development, business scaling, and leading digital transformation projects. Specialized in operations excellence, talent & data management, and customer-centric growth. Proven track record of driving sustainable business growth in Europe and Africa, reducing costs, and boosting efficiency – from scale-ups to established enterprises.

Joshua is a communications expert with more than 20 years of experience and a background in the public and private sectors. He is the managing director of beltway.media, a D.C.-based creative and communications firm. Prior to launching beltway.media, Joshua worked as a multimedia journalist with The Hill newspaper covering the full scope of federal policy issues and multiple election cycles. For more than two decades, Joshua’s served as a member of The Telly Awards Judging Council, a select group of past winners who judge each year’s annual competition. As a consultant, Joshua works with both the public and private sectors including startups at all stages to refine their messaging and connect with their different audiences including customers and investors. At the federal level, Joshua modernized, rebranded, wrote, and relaunched multiple agency websites to optimally engage diverse stakeholders. Education Georgetown University, M.A., Communication, Culture and Technology The George Washington University, B.A. Journalism and Mass Communications

• Accomplished and Solution-focused professional with 20+ years of well-rounded experience in the Information Technology Industry • Leveraged expertise in infrastructure management, server configuration, technology architecture & integration, release management, security auditing & maintenance, alert management, and vendor management • Well-versed in developing architectural design solutions and supporting mission-critical business applications using software engineering and project management technologies • Adroit technocrat in working with tools & technologies like Firewall/Network Security (SonicWALL NSA, Fortinet, Cisco ASA, SOPHOS), Routing Protocols (RIP, EIGRP, OSPF, BGP), Switching Protocols (VLAN, Trucking, Dot1x, various flavors of STP), Operating systems (Linux, Windows) and WLAN technologies (Cisco WLC / Ruckus Zone director) • Proven success in keeping critical systems up and running, optimizing performance, implementing strategic improvement initiatives, and delivering technical & engineering solutions across the organization • Passionate and committed to designing & developing cutting-edge solutions and supporting enterprise-level IT infrastructure • Astute leader in driving the team toward the project goals with my superior leadership, collaboration, analytical, problem-solving, communication, and interpersonal skills

25 years in IT. Banking, Pharma, Consulting in GRC, Information Security, Cyber Security, Auditing, Unix, Digital Forensics and system administration. Regulations globally covered. Ideasfactory for inventions and IP solutions. Service design for bespoke offering.