I've held senior roles, including Chief Customer Officer and Chief Operating Officer, with a proven track record of driving retention, revenue growth, operational efficiency, and GTM alignment in high-growth environments. My expertise spans customer enablement, strategic and financial planning, commercial leadership, and scaling global business operations. Currently at Propeller Aero, I lead Customer Success, Support, Customer Education and Professional Services across the US, APAC, and Europe—driving adoption, retention, expansion, and customer lifetime value. I specialize in helping early- and growth-stage companies build the foundational processes, org design, and metrics they need to scale. Whether you’re preparing for rapid growth, improving retention, or navigating a post-funding operational reset, I bring strategic insight and hands-on leadership to accelerate results.