Hello, I'm Andre M.
I’m a detail-oriented professional with extensive experience in operations, project management, and customer support. With a background in IT and business analysis, I specialize in driving process improvements, optimizing team performance, and implementing cutting-edge technology solutions. My focus is on building relationships and delivering results that matter.
Details
- Number of Years Experience10-15 years
- Education LevelDegree
Current/ Latest Job title
Senior Operations Support Specialist Description: "In my current role at Varsity Tutors, I lead the operations support team, ensuring smooth processes and addressing technical issues within the database system. My focus is on optimizing operations and providing excellent support for students and tutors."
Current Employer / Company
Varsity Tutors
Professional Membership / Certification
Customer Engagement Level 2 AWS Cloud Quest: Cloud Practitioner AWS Academy Cloud Foundations Microsoft Azure Data Fundamentals Java EE Deployment on Azure IBM Enterprise Design Thinking
Specific Countries That I am Qualified In or Can Cover/ Global
I am located in Jamaica, and I am willing to work for any client globally.
Skills
Customer Support Tools: Zendesk, Salesforce, Asana, Slack Support Channels: Voice, Email, Live Chat, Social Media Technical & IT Skills: SQL, Cloud Infrastructure (AWS, Azure), Java EE, Technical Troubleshooting, Cybersecurity & Data Privacy Operations & Project Management: Remote Collaboration, Operations Management, Performance Management, Quality Assurance & ProcessImprovement, Project Lifecycle Coordination, Workflow Optimization Soft Skills & Leadership: Consultative Customer Support, Conflict Resolution & Negotiation, Outcome Orientation, Effective Communication &Presentation, Empathy & Emotional Intelligence, Team Leadership, Problem Solving
Areas of Interest
I am passionate about technology, data analysis, and process optimization. My interests extend to learning new programming languages and exploring emerging technologies in the automotive and tech industries.