I am an experienced Operations Support Specialist with a proven track record of managing operational processes and delivering high-quality customer support. I assist businesses by optimizing workflows, resolving customer inquiries, and ensuring smooth day-to-day operations. I specialize in providing timely and effective solutions to operational challenges and ensuring customer satisfaction. Whether you need assistance with customer support tasks, operations management, or process optimization, I offer reliable services tailored to meet your business needs. My expertise allows me to quickly adapt to new systems, work with cross-functional teams, and deliver results under pressure.

Current/ Latest Job title

Senior Operations Support Specialist

Current Employer / Company

Varsity Tutors

Past Employers / Companies

Conduent Role: Point of Contact ​/​ Customer Service Supervisor Description: Managed customer interactions and supported service delivery operations, ensuring consistent service standards. Vision Realty & Management Role: Account Specialist Description: Provided customer service, managed account details, and ensured smooth communication between tenants and property owners.

Education

As of March 29, 2025, I have 2 weeks remaining left to complete my final semester in University. I will be graduating July 2025.

Professional Membership / Certification

Customer Engagement Level 2 AWS Cloud Quest: Cloud Practitioner AWS Academy Cloud Foundations Microsoft Azure Data Fundamentals Java EE Deployment on Azure IBM Enterprise Design Thinking

Country that I'm Located In

us

Skills

Operations Support: Expertise in managing day-to-day operations, improving workflows, and implementing best practices. Customer Service: Strong background in resolving customer issues, maintaining high satisfaction levels, and ensuring prompt responses. Project Management: Proficient in managing multiple projects, deadlines, and teams to achieve operational goals. Technical Support: Understanding of technical systems to troubleshoot issues and provide seamless user experiences. Database Management: Skilled in handling operational databases and ensuring data integrity. Communication: Excellent written and verbal communication skills for effective customer and team interactions.

Area of Interests (AI, Blockchain, Privacy, etc)

Process Optimization: Passionate about streamlining operations and improving efficiency in business processes. Technology Integration: Interested in leveraging new technologies to enhance operational workflows and customer support. Team Collaboration: Enthusiastic about working in collaborative environments where team success is a priority. Customer Experience: Dedicated to creating seamless and positive customer experiences through effective support and proactive problem-solving.