A reliable, detail-oriented Virtual Assistant with over 5 years of experience in the BPO industry and a solid background supporting healthcare professionals, including working directly with a US-based clients. I specialize in providing top-tier administrative support, customer service, and medical virtual assistance. From managing calendars, scheduling appointments, handling emails, and organizing patient records to medical billing and claims processing — I bring a proactive approach to help lighten your workload and keep operations running smoothly. As a former Team Leader and Subject Matter Expert, I understand how to work independently, lead with accountability, and deliver results under pressure. I’m HIPAA-certified, tech-savvy, and always strive to maintain professionalism, confidentiality, and integrity in every task.

Current/ Latest Job title

Billing Coordinator, Customer Service Specialist

Current Employer / Company

NA

Past Employers / Companies

Teleperformance WIPRO A Better Mindset Mental Health Peak Spine and Sports MEdicine

Industry

Healthcare, Billing, Customer Service, Executive VA

Education

BS Psychology

Professional Membership / Certification

RPM

Specific Countries That I am Qualified In or Can Cover/ Global

USA Philippines

Country that I'm Located In

Philippines

Skills

• Administrative Support • Customer Service (Voice​/​Non-Voice) • EHR ​/​ CRM Tools • Medical Billing & Coding • Appointment Scheduling • Data Entry & Management • Email and Calendar Management • Travel Planning & Coordination • Microsoft Office Suite (Word, Excel, Outlook) • Slack ​/​ Zoom ​/​ Skype ​/​ MS Teams

Area of Interests (AI, Blockchain, Privacy, etc)

Healthcare, Billing, Customer Care